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FAQ

Frequently asked questions about Form Mailer.

General​

What is Form Mailer?​

Form Mailer is a Google Forms add-on by NexergenLabs that automatically sends customized emails to form respondents and form owners when a Google Form is submitted.

Is Form Mailer free?​

Please check the Form Mailer listing on the Google Workspace Marketplace for current pricing details.

Does Form Mailer work with personal Gmail accounts?​

Yes. Form Mailer works with both personal Gmail accounts (@gmail.com) and Google Workspace accounts. The daily email quota differs between account types.

Features​

Can I send emails to both the respondent and the form owner?​

Yes. You can configure separate email templates for respondents and owners. Both can be customized independently with different subjects, bodies, and formatting.

Can I use HTML in email templates?​

Yes. Form Mailer supports full HTML templates with inline CSS. You can use the visual editor or write raw HTML.

Can I send different emails based on form answers?​

Yes. Use Conditional Emails to set up rules that send different templates based on specific responses.

Does Form Mailer support file attachments?​

Yes. If your form collects file uploads, Form Mailer can include them as attachments in the notification email sent to the form owner.

Can I CC or BCC additional people?​

Yes. Both the respondent email and owner notification support CC and BCC fields.

Limits & Quotas​

How many emails can I send per day?​

  • Personal Gmail: 100 emails/day
  • Google Workspace: 1,500 emails/day

These are Google-imposed limits for add-on email sending.

What happens when I hit the quota?​

Form Mailer queues unsent emails and delivers them the following day when the quota resets.

Can I send to multiple forms?​

Yes. Install Form Mailer once and configure it on as many Google Forms as you want. The email quota is shared across all forms.

Security & Privacy​

Does Form Mailer store my form data?​

No. Form Mailer processes form responses in real-time to generate emails. Data is not stored on any external servers. Emails are sent directly through your Google account via Gmail.

Can I revoke access?​

Yes. Go to Google Account Permissions, find Form Mailer, and click Remove Access.

Who sends the emails?​

Emails are sent from your Google account (or the account that installed Form Mailer on the form). Recipients see your email address as the sender.